Our Unique Approach to Partnership
Combining groundbreaking technology with a personal touch
Are you feeling trapped in a transactional relationship with your managed service provider (MSP)? What distinguishes Syncx is our approach to partnerships. When we partner with a healthcare organization or staffing firm, we serve as an extension of their team.
Our blend of personal connection, organizational alignment, and groundbreaking workforce management technology defines our unique value proposition. This blog delves into how we work with our partners – whether they are healthcare organizations or healthcare staffing agencies – and how that approach sets us apart in the world of locum tenens physician staffing.
Organizational alignment
The basis of all our relationships begins with intentionally choosing who we work with. We join forces with organizations that understand and embrace our goals. Before we partner with a healthcare organization or staffing agency, we ensure alignment of our mission, vision, and values.
We aim to ensure the right fit on both sides, looking at the company’s makeup, staffing needs, ownership structure, market views, and whether advancing patient care and improving clinician quality is as important to them as cost reduction. By choosing the right partners who are in sync with us, we are far more effective and productive in our relationships.
One size does not fit all
Syncx stands out in the MSP world because we have no internal staffing arm and we refrain from overcommitting to any particular client or market. With this structure, we ensure we can deliver the best locum tenens physicians to every healthcare organization and staffing firm. This means we are not loyal to the highest bidder; we are loyal to our customers.
We start by assessing our client’s current operations and taking an up-close look at the processes they run each day. Then, with an eye on driving efficiencies and maximizing value, we recommend process changes and determine how our technology can help support their goals. We work closely with our client’s workforce to build out the agreed-upon program, ensuring we can customize steps along the way to suit their needs. This flexible approach is a far cry from the standardized, cookie-cutter offerings that have inundated the industry for years.
Humanizing partnerships – it’s personal
We get to know our clients as people. Whether it’s attending conferences, hosting personalized client dinners, engaging in meaningful conversations, or sharing Netflix shows and recipes, our commitment to going the extra mile sets us apart. Our clients are our partners on a journey toward mutual success.
In a world that has become increasingly transactional with fewer face-to-face interactions, more Zooms, and more pressure than ever to deliver, that’s a breath of fresh air.
Dedicated resources
We understand that strong relationships are the foundation of success. We have dedicated employees whose sole responsibility is caring for our clients and strengthening our relationships with them. Our clients never feel like their inquiries are disappearing into a void; we ensure every request is promptly acknowledged and addressed. The result? A fantastic experience with a partner who knows who you are as a person, helps you solve problems, makes your job easier, and ensures you feel like you’re seen and heard.
In fact, in our recent ClearlyRated customer experience survey, 98.6% of our clients reported feeling that Syncx was transparent and shared data freely. If your current MSP partnerships don’t do that, Syncx will. We also earned industry-leading scores on questions regarding responsiveness and industry expertise.
“My account manager is amazing. She makes my time working with Syncx so much smoother. She is always very informative and is always there to help at any time I need. There is never a wait time with her. She is very responsive. The people you have working here are great! Thank you!”
– Syncx MSP client
Syncx technology underpins our approach to partnership
Our innovative technology helps facilitate our strong partnerships, ensuring transparent communications and streamlined processes. Our clients get a single agreement, easy-to-understand rates, and much greater visibility into accounts and data. Our solution is customized to provide clients with visibility into bill rates, invoices, and any associated fees. Clients can drill down into the cost of each provider, helping them gain a handle on locum tenens spending.
In other words, we don’t view our data as proprietary. The data and processes surrounding it belong to our healthcare organization and staffing agency partners. We are stewards of it, not owners. This perspective helps us build trust in the relationship and increases our sense of shared purpose and ownership. And, it is unique in the MSP marketplace, where many organizations guard data, technology, and processes from clients. Our strong relationships, not our data, are our secret sauce.
We take care of our own staff
Our approach to our employee relationships mirrors that of our client relationships. With deep experience in healthcare staffing and MSP account management, our employees share our commitment to democratizing healthcare staffing. When our people love their jobs and feel connected to our purpose, it reflects in their relationships with Syncx clients. And it shows in our numbers. Syncx’s retention rate is practically unheard of in our industry; in the past year, we’ve had no voluntary turnover.
Turning locum tenens into a value-added asset
Syncx is not just transforming how healthcare staffing solutions are delivered; we’re redefining the very essence of MSP partnerships. Through our personalized, client-centric approach, we aim to reshape perceptions and elevate standards. Our goal is simple: to be the partner of choice, where clients and agencies alike feel valued, understood, and empowered.
Our unique approach to partnerships transforms locum tenens physicians from “a necessary evil” that must be accepted, no matter what the cost, to an asset that can positively impact patient care and the bottom line.
Join us on the journey!
We invite you to experience the Syncx difference firsthand. Explore how our unique blend of technology and the human touch can elevate your organization’s healthcare recruiting strategies to new heights. Connect with Syncx today and discover a new standard in partnership excellence.
